Welcome to Inti Concept Store! These Terms and Conditions (“Terms”) govern your use of the website www.inticonceptstore.com (“Site”) and your purchase of products from the Site, which is operated by Inti Concept Store (“we”, “our”, “us”). By accessing or using the Site, you agree to be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By using this website, you confirm that you accept and agree to comply with these Terms and Conditions. If you do not agree to these Terms, you should not use the Site.
We reserve the right to modify, update, or revise these Terms at any time without prior notice. Any changes will be posted on this page, and the new version will be effective immediately. Please review these Terms periodically for updates
2. Account Registration
To make a purchase on the Site, you may be required to create an account with us. By registering, you agree to provide accurate and up-to-date information, including your name, email address, shipping and billing addresses, and payment details. You are responsible for keeping your account credentials confidential.
You must notify us immediately if you suspect any unauthorized access to your account.
3. Product Information and Availability
We strive to provide accurate descriptions and images of the products listed on the Site. However, we cannot guarantee that the colors, sizes, and specifications of the products will appear exactly as shown on your device.
Product availability may vary, and we cannot guarantee stock levels at all times. If an item you ordered is unavailable, we will notify you promptly and offer alternatives, including refunds
4. Pricing and Payment
Prices listed on the Site are in UAE Dirhams (AED) and are subject to change at any time without notice. All applicable taxes, shipping fees, and other charges are additional unless otherwise stated.
We accept payment via credit/debit card, cash payment, and other secure methods supported by the WooCommerce platform. You authorize us to process payments when you provide your payment information.
If your payment is declined or unable to be processed, we reserve the right to cancel your order.
5. Shipping and Delivery
We offer shipping to addresses within the UAE. Shipping fees are calculated at checkout based on the destination and the order amount.
Orders are processed within a day, and shipping times will vary depending on the order placement time and delivery location. Orders will take from 3-7 working days to reach your address. While we make every effort to ensure timely delivery, we are not responsible for delays caused by third-party couriers, customs, or other external factors.
Note: Please ensure that your delivery address is correct. We are not responsible for lost or undelivered items if the address provided by the customer is incorrect. After you place your order you will receive an email confirming your order.
Please make sure you provide us with the correct mobile number to avoid any delays.
The above delivery times can change depending on the time of the year, Holiday periods, Weekends, and Ramadan.
We are not responsible for lost packages if the customer provides the wrong address. The customer is responsible for providing the correct shipping/delivery address for an order.
If the wrong delivery address is provided, Inti Concept Store cannot offer reimbursement for delivery.
6. Returns and Exchanges
We want you to be satisfied with your purchase. If for any reason you are not happy, we accept returns and exchanges under the following conditions:
- Items must be returned within 7 days from the delivery date.
- Items must be unused, unworn, and in the original packaging with all tags attached.
- Certain products, such as sale items, swimsuits, and lingerie, may be excluded from the return policy.
Please note that shipping Fees will not be refunded.
Items must be unworn, unwashed, free from dirt, dust, hair, fragrances, and foreign odors including smoke, free of makeup stains, with all tags & original packaging.
Any hygiene stickers on the garments must not be removed.
*Returns that do not meet our requirements may not be accepted.
Return shipping within the UAE will be covered by us.
To initiate a return or exchange, please contact us at info@inticonceptstore.com. We will provide you with instructions on how to return the item. If you have received an item that you think may be faulty or damaged, please notify our customer care team within 48 hours. Once your item(s) have been received and checked by the quality control team you will receive a confirmation email.
Exchange charges: We provide free collection for the first return or exchange. From the second collection onwards, a fee of AED20 is applicable.
7. User Conduct
When using our Site, you agree not to:
- Violate any local, national, or international laws or regulations.
- Upload or transmit any content that is unlawful, harmful, defamatory, offensive, or otherwise objectionable.
- Engage in fraudulent or deceptive behavior.
- Interfere with the security or operation of the Site or any services provided.
- Attempt to gain unauthorized access to any part of the Site, accounts, or systems.
We reserve the right to suspend or terminate your access to the Site if we believe you have violated
these Terms.
8. Intellectual Property
All content on the Site, including text, images, logos, designs, graphics, videos, and software, is the property of Inti Concept Store and is protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, distribute, or create derivative works based on any of the content on the Site without our prior written consent.
9. Limitation of Liability
To the maximum extent permitted by law, Inti Concept Store is not liable for any damages arising from the use or inability to use the Site, including but not limited to direct, indirect, incidental, punitive, or consequential damages.
We are not responsible for any loss or damage to your device, data, or personal information resulting from using the Site.
10. Indemnity
You agree to indemnify and hold harmless Inti Concept Store, its affiliates, officers, employees, and agents from any claim, demand, liability, loss, or damage (including legal fees) arising out of or in connection with your use of the Site, your breach of these Terms, or your violation of any rights of third parties.
11. Privacy Policy
Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review the Privacy Policy to understand our practices in detail.
12. Third-Party Links
Our Site may contain links to third-party websites for convenience or informational purposes. These websites are not controlled by us, and we are not responsible for their content, privacy practices, or terms of use. Please review their respective policies before providing any personal information.
13. Force Majeure
We are not liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, wars, strikes, or interruptions in supply chains.
14. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed by the laws of the United Arab Emirates, specifically the laws of Dubai.
Any dispute arising from or related to these Terms shall be resolved through binding arbitration in Dubai, UAE, in accordance with the applicable rules of arbitration.